Great post - I'm 100% with you. In addition to voting management, some of the other companies in your list also provide tools and reports that allow you to respond to customers as well as track your internal process for "doing" something with the ideas shared with your company. The salesforce.com implementation is solid.
+1 on this thread. Seeing an out of the box Idea Market implementation would be a very appealing upgrade to the platform.
We did a custom plugin for this in Clearspace 2.5.4 to prove this out....consisted of the following:
- Widget launch pad plugin that simplified the idea creation process
- Widget to view the output from the Tabs on the Overview dashboard
- Select Hot/New
- Select Tag Group
- Custom Tabs visible for Communities contained special metadata
- Hot Ideas -> Mapped to Popular Documents Collection
- New Ideas -> Mapped to Recent Document Collection
- Users could change the Tag Groups via Drop-Down to see the ideas filtered by Tag Group
- Tag Groups defined to support ideas for multiple vectors in the same community
- Tag Groups had a single-tag in them.
- This allowed ideas to flow between multiple vectors...
- Ratings OOTB for Thumbs Up/Thumbs Down
- Possible talks of making binary ratings view (5 or nothing)...rather than create a whole new RatingsManager, but touchpoints were too many...so stayed with Ratings OOTB
- Comments OOTB
Total projected time was approximately 40-60 hours...got up and running on 70% of the features in 6 hours.
This was a strong solution; however, from a turn key element the decision was made to go with Lithium Ideas as it was more turnkey. Having a Jive complement of this for the Public Marketplace would be ideal for us to keep this knowledge collatoral in a single platform. Any thoughts from Jive?
Love this "idea"! Especially if people in the community can vote on the ideas to get popular ideas to float to the top - how else do you know which idea is going to get the most traction? Perhaps there needs to be a point scale for ideas (i.e. if I like two ideas but one over the other I could weight the idea I like most with more points).
Can something like this be included formally (or is it already?) a feature request? Here's some useful feedback from one our our system users:
"When I post something that gets no comments I wonder if it's having any impact on anyone. What [SBS employee] is missing is the "liked it" click box that facebook has. I don't always have a comment to leave on everyone's idea, but if I like an idea and could just check "liked it", that small feedback would be helpful. Could this be added to [SBS employee]?
Baring that, I would encourage others to leave small comments "cool idea", without feeling that there is preasure to make a well thought out point."
There's been other discussion around this in Jivesapce community here.
like this =)
I think this would be useful as well. We've found that co-workers don't generally feel comfortable "rating" each other's work so that feature is almost never used in our work-based collaboration system. Users would like to give props or a "+1" to something though.
This just makes sense! I would not wait for completion of the "backend" ideation process tool. We use both Jive Clearspace 2.5 for communities and another vendor for Ideas.
Why not just use your existing capability to allow some to create a "Idea" type question which adds voting widgets when selected.
Obviously this is over-simplified because there are other pieces that are needed.
moved to new thread
Have to give +1 to this feature request as ideas crowdsourcing would be a killer function for Jive.
We'd love to have this feature too.
I'm away from the museum until 12/15, and will read/respond to
messages at that time.
Warmest (fully automated) regards,
“We can't solve problems by using the same kind of thinking
we used when we created them." - Albert Einstein