For any Jive customer interested in the in's and out's of the new features in 2.5, we are having a customer webcast tomorrow at 10 am pacific. If interested here's the link to register.
Sorry, not meaning to exclude anyone who isn't a Jive customer but tomorrow's webcast starts with the assumption that attendees will be well versed in our solution and hence we will just be jumping into the new stuff. However, we will be having another two webcasts after Labor Day more designed for those who are just starting to wrap their arms around community software and enterprise collaboration which will also include a specific portion on the new 2.5 features.
Links to registration pages on our website:
Thanks for the links Adam!
Are you kidding? This is an excellent idea! I'll join and watch! Also, if I learn anything from the prospective customers I'm working with at the moment, I'll be sure to share...
Great, Gia! Thanks for the support!
All these multiple user sites are a bit confusing. Why is the FAQ section in a different site?
Daniel - we created the group here in Clearstep instead of requiring people who are interested to go to another site and register there. Join the group and correspond with Chris if you are interested in participating.
Thanks, Barry for supporting this Education Materials' group!
I am working on FAQ's for my community and was hoping that most of these are already documented somewhere... you know the typical descriptions that you would find in any community or with any online tool. Its all Jive functionality that users may want to use for reference or just learn more about the available functionality.
Here is chunk of mine so far... (unformatted and not yet edited) so what I am looking for is a list of Jive descriptions of these elements and their descriptions.
[Insert Image of toolbar]
The User Tool Bar is located on the upper right hand corner of your screen
You may use this feature to create a new discussion, document or user group from any page in the community.
You may use Your Stuff to see a list of your generated discussions or documents, access your private email account, view or edit your groups, profile, preferences or friends.
History allows you to see your recently accessed pages organized by Content, Places or People .
You may also select the ‘Display All’ option to see the actual categories you have visited such as Discussions, Documents, Blog Posts, Communities, Groups and People.
Allows you to view all content in the Partner Central Community according to its category. You can view all Discussions, Documents, Blog Posts, Tags, Sub-communities, Groups or People regardless of their location.
The Search box is located under the tool bar on the upper right hand corner of your screen
This is an older document and will definitely not have the new features recently released w/ CS. Still, I think there is a lot of good material here - take a look and let me know what you think: The specified item was not found.
This is a useful document for internal purposes and I think it may have some definations that I can use in my area.
Here are some samples of what I am attempting to create:
Hope this clarifies
Those are very helpful Gia. I think they are a nice supplement to the traditional FAQ's for conveying more complex concepts.
We actually began writing out our own Frequently Asked Questions Doc to place in our community area for the users. Anyone want to comment or share?
For us the best case scenario would be if Jive offered a standard FAQ' doc which is updated for each new release for each of the customers on the platform.
Also we do have a library of training videos available besides Gia's. Our training department has created 8 end-user tutorial videos:
- Application Menus (orientation of the top nav bar)
- Search functionality (titled 'Find Content, Places, and People')
- User Profile, Photo, and Avatar
- Personalize your Homepage
- Create Social Groups
- Start a Discussion
- Create or Upload Documents file
- Blog About your Thoughts & Opinions
You can view the first 2 on our training site. For access to them all you have a couple options - sign up for the online end-user course or you can order copies of the source files themselves. We offer the latter option for clients who just want to embed how-to videos throughout their community or within specific sections of it. Check out our training price list for more info.
Rick Palmer, a member of Clearstep and trainer at Jive would be a great person to connect with for additional questions. Rick has created a whole library of tutorial videos for end users, admin's, and developers.
Hope that helps.
Thanks Ryan. No, I had not seen those.