I'm moving this thread to the Feedback/Suggestions space. Clearstep is a best practices community for all community platforms, and not just Clearspace specifically. The question you posted is about how Clearspace works. This is more of a support related question than a best practices.
However, I don't want to leave you high and dry - you can view unanswered questions as a filter in the discussion areas of Clearspace. You can also setup a notification in each community (via the admin console) when questions have gone unanswered for a given period of time. I don't know the answer to the reporting question but I'll find out.
I'd recommend joining the Jive Customers group here on Clearstep - these types of questions would be more welcomed there.
Whoops -- sorry, I wasn't sure where the appropriate place for this was. Feel free to delete the question and I can report in the Clearspace community. Thanks, Ben