5 Replies Latest reply on Oct 8, 2009 2:58 AM by colledgi

    Censorship - profanity list for internal communities

    Jackie2.0

      Those of you who run internal communities - did you leave the profanity filter on or use the default profanity list - how has your organization dealt with this issue?

        • Re: Censorship - profanity list for internal communities
          AmandaS

          We just use the default profanity list and have the profanity filter turned on.  We've never had an issue with bad language in our system.  I'd suggest having username be  as another way to prevent bad behavior.

          • Re: Censorship - profanity list for internal communities
            cglash

            We did not turn it on until there is a demonstrated need. We found there were conflicts between what would be considered to be profanity in different regions of the US or in different countries. We will probably be turning on the moderation interceptor to catch derogatory terms, since this feels like it would be more manageable, even though this has not been an issue for us to-date. We do not allow any anonymous posting or monikers that would hide someone's actual identity.

            • Re: Censorship - profanity list for internal communities

              We have the filters turned off for our employee community but the report abuse setting turned on and set to 3 reports and the offending item is hidden until approved by a mod. Filters are very easy to work around and if someone wants to create impact to what they are saying by using profanity in something that has their name attached, who are we (project team, run and operate team) to say they shouldn't do so. So far since soft launch with over 3,250 people in our community we've yet to have abuse reported apart from people 'testing to see what happens'.

               

              Something to consider is that when quoting from external sources about your company such as Twitter or blogs language can get pretty heated and you don't want to dilute the message that a customer or potential is upset when you're trying to get whatever it is sorted to their satisfaction.

                • Re: Censorship - profanity list for internal communities

                  You do not let anonymous postings to occur.

                    • Re: Censorship - profanity list for internal communities

                      Not for our internal communities and I am pretty sure that except for blog comments (which can be anti spam filtered) we would probably be the same with our external communities, anonymous reading and registered for contribution.

                       

                      Our external Wordpress blogs (i.e. Our Community Connections blog) for example allows you post a comment but you supply a name and email address. The first time the blog encounters this combination it is held for approval by an admin, once it has been approved that combination is allowed to post directly, of course it has to pass the spam filter. This is as close to anonymous as we allow and it is a compromise between allowing instantaneous user generated content which is great and giving us some protection. Forcing people to register to say 'hey this is a great post' would cause comments to totally dry up.