I'll notify a few of our customers who might be using Jive SBS in this fashion (we at Jive do, to an extent, as well).
Does your client use a dedicated CRM solution, like Salesforce.com, at all? We typically see integration between Jive and such solutions, the main reason being that the reports garnered from traditional CRM solutions are decidedly different than the reports Jive SBS can offer. The Jive SBS content serves to significantly enrich the picture of the customer in the CRM solution, in this case.
Nope, they are not using any dedicated tools at the moment.
Thanks for looking into this.
NetApp and Nike use Jive in the sense that you outline here Lars along with National Instruments, but probably some of our media agency clients like T3 are the most direct correlation to your q.