16 Replies Latest reply on Mar 18, 2010 12:36 PM by judiths

    Are any of you internal and external community managers?


      StrongMail has an internal community and is gearing up to launch a private customer community this month. I am the community manager for both. So far the internal community has organically grown both in content and participation with little effort beyond training employees on how to use the Jive platform. The customer-facing community is something new for us. I'm curious to know if there are any community managers in this group that have both roles. What are the similiarities and differences in managing each community? What programs have you implemented that have been successful, not successful in driving engagement and participation? What does your role consist of? Managing content, encouraging participation? Can you recommend any practices, reading or resources for driving engagment and participation?