OK, I'm really confused. Excited, but confused. I have some clarifying questions ...
1. What is this thing actually called?
Around the Jive Software site and in Jivespace, the functionality is referred to as "Jive Enterprise IM", "Jive Enterprise Instant Messaging", and "Jive Connects for OpenFire" (or OCS, etc). Is there an official name yet?
2. Can a user chat within the JiveSBS interface, or is an externaI client required?
I have had an OpenFire server for some time, which provided integration with Clearspace and now JiveSBS. With the release of JiveSBS 4.5, came news of a new module - Jive Enterprise IM. The Jive Connects for Enterprise IM.pdf for this states that "Jive’s Enterprise IM Module also allows users to chat directly within the SBS interface". This statement is repeated in the text on the Enterprise IM video posted demonstrating the functionality, "this allows for integrations with existing enterprise IM services such as OCS, Sametime, or Openfire and allows users to chat directly within the SBS interface."
I have installed the module (or plugin ... the terms appear to be used interchangeably which adds to my confusion) and indeed see presence information and chat links, including in a bar along the bottom of the screen. However, selecting a user to chat with triggers an external IM client. I cannot see any way to "chat directly within the SBS interface", although being able to do so would be a killer feature.
3. Is OpenFire part of JiveSBS, or is it still a separate product?
The datasheet goes on to say that "OpenFire is now included as part of Jive." I assume that the writer intended to say JiveSBS, but is this actually the case? Can I uninstall my existing OpenFire server and use something that has been bundled up with the JiveSBS install? If so, how do I access this bundled functionality ... ?
4. Is Jive Enterprise IM (or Jive Connects for OpenFire) free, or does it require a paid license?
On the list of plugins and Jive Connects for Openfire for 4.5 & 5.0 of Jive Connects for OpenFire, it states that "This plugin is a commercial product made available here for the convenience of our customers. Its use requires a contract and valid license to enable functionality." However, I was able to download and use the plugin without a license.
5. Are extensions to the base JiveSBS software officially called "modules", or are they "plugins"?
Marketing information and copy on the Jive Software website refer to "modules", whilst the admin interface of JiveSBS refers to plugins (as do various places in Jivespace). Is this a migration of terms in action? It would be nice to have one name for things.