I think that managing internal communities is inherently different from managing customer-facing communities. We have unique opportunities to proactively communicate and collaborate with employees, prior to general release of new products or features. Because we deal with employees, there's probably a bit less emphasis on being 'perfect.' We can tolerate typos, and our internal communities give employees a safe place to develop their skills in starting discussions, blogging, and engaging.
That's why I'm here!
Gia, thanks for asking! Here are my main reasons for participating:
- Knowledge and insights of the fellow members - i.e., I like and value the people!
- I like hearing and learning from other people's questions
- As a Jive customer, being in a Jive-specific community is useful
- Feels like a safe and relevant place for me to contribute
Since we are all looking at the same problem from different directions, this community gives me ideas and actionable items. Because we can not “go and look” at internal communities, it is the only place where we can share and collaborate.