Following up on my last question re: Community Guidelines, I'm curious how other community managers crafted their internal moderation guidelines? Here at HomeAway, we're developing a community of vacation rental homeowners. We'd like to establish a 2-level approach to moderation, one in which our first line of defense is the community moderating itself by flagging questionable content. Only when that fails do we want to step in, and I'm wondering how others determined how and when to do that.
Thanks for any/all thoughts on this.