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Department of Veterans Affairs with Reingold – Changing Times: Managing Transition and Transformation in the Federal Government

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With the election of a new president every four to eight years, our nation installs thousands of new officials who influence the direction of more than 100 agencies, 2.7 million federal employees, and a budget of $3.7 trillion. This large-scale transition brings numerous challenges.

For example, new leaders require the support of staff with institutional memory, so — particularly under the current federal hiring freeze — retaining the best talent is more important than ever before. In addition, the new administration may implement enterprise wide systems that affect hundreds of thousands of employees, demanding ways to spread innovative best practices across organizational silos and geographies.

At the U.S. Department of Veterans Affairs (VA), the VA Pulse digital workforce hub is a key to overcoming these challenges and more. VA rivals Fortune 5 companies in its size and scope, serving more than 13.5 million Veterans annually at more than 2,000 facilities nationwide. Its diverse and expansive labor force of more than 360,000 employees, many working virtually, operates within a bureaucratic, siloed management structure. VA launched the VA Pulse community with great ambitions: To empower employees to solve big challenges locally and across the enterprise. To retain and share institutional knowledge. To spread best practices throughout the largest integrated health care system in the world. And that’s exactly what happened.

VA employees nationwide are using VA Pulse to develop a multitude of innovative projects and solve the most persistent problems. Whether launching a VA training program for 100,000 employees, implementing a new data management platform across more than 150 VA medical centers, or reducing the backlog of Veterans’ urgent consult requests by 99 percent — it’s all happening on VA Pulse.

Powered by a tailored mix of technology, marketing, and a focus on the employee experience, the VA Pulse story is a compelling case study relevant for anyone looking to educate, empower, and engage employees. Find out how VA did it. We’re presenting at the Jive Federal Summit on Monday, May 1. We’ll see you there!

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