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The Road to Social Business Transformation | Decisions & Success Factors

Description:

Aaron Kim, Director of Innovation Research & Digital Collaboration at RBC paints a picture of RBC’s 5-year digital transformation journey, with specific focus on the kinds of challenging decisions they needed to make along the way. Aaron will discuss the thinking behind them, draw insights from the times they got it right and the time they got it wrong, and his best guess of what “the other side” would look like. No matter if you are starting your social business platform journey now, or a few years into it already, this session will help you to consider the potential impact of decisions you’ll have to make along the way.

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