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AE18 Munich Boot Camp Session 5: Breaking Silos, Cross-functional Collaboration on Customer Accounts

Description:

AE18 Munich Boot Camp Session 5: Breaking Silos, Cross-functional Collaboration on Customer Accounts

 

 

Kosheno Moore

Head of Communities, Aurea

 

 

Breaking Silos, Cross-functional Collaboration on Customer Accounts

It is easy to align an enterprise community’s information architecture to functions and departments. Because of this, cross-functional use cases can quickly become fragmented. Those who are seeking the most current information could find information that are out context. In this session, we are equipping community managers with key tools and concepts to deploy and manage a cross-functional use case, using collaborating around customer accounts as an example. You will learn:

  • How to define a cross-functional use case and information architecture
  • Enablement and training program approach and design
  • Ongoing maintenance of cross-functional use case
  • How to apply these concepts for your next cross-functional use case in your enterprise community

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