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Integrating Customer-Facing Processes into External Community


The key to success for external corporate communities is to integrate them with key customer-facing processes.  In this presentation, I give lots of examples, going from strategy to user experience to code. I've been a Jive customer for over 10 years and have built online communities at Oracle, VMware, and Qualys.


Robert Dell'Immagine

Director of Community

Qualys, Inc.