In this session you learn first hand from both a customer, T-Mobile, and Jive analytics product expert. T-Mobile will share why context on why they chose to add Jive’s sentiment and text analytics, Resonata, and how it allows their cross-functional teams to understand conversation trends across our communities. You will learn how they use it as part of their Support Community analytics to identify Pillars (highly active customers) and monitor the quality of their own responses (T-Force).
Jive’s Senior Director of Product Management, Josh Richau, who focuses on analytics will then highlight the new OOTB reporting capabilities and future direction of analytics focused on customer and partner communities.
Presentation -- JiveX Analytics - From sentiment to KPI tracking (JW14)